FAQ - Help center
🧾 Frequently Asked Questions (FAQs)
❓1. Do I need to create an account to place an order?
No. You can check out as a guest without creating an account. However, creating an account allows you to track your orders more easily and access exclusive offers.
❓2. What payment methods do you accept?
We accept all major credit/debit cards (Visa, MasterCard, American Express), as well as Apple Pay, Google Pay, Shop Pay, Discover, UnionPay, and more — all processed securely through Shopify Payments powered by Stripe.
❓3. Do you ship to my location?
We currently ship across the United States. Standard and express shipping options are available during checkout. All orders are fulfilled via trusted UK-registered logistics partners from our US-based operations.
❓4. How long does shipping take?
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Free Shipping: 3–8 business days
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Standard Shipping: 3–5 business days
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Express Shipping: 2-5 business days
You’ll receive a tracking link via email once your order is dispatched.
❓5. Can I change or cancel my order after placing it?
Yes — if your order hasn't been processed yet. Please email us at support@amprimemart.com as soon as possible. Once shipped, changes or cancellations may not be possible.
❓6. How do I track my order?
Once your package is dispatched, you’ll receive a shipping confirmation email with a tracking link. You can also use our Order Tracking Page to track your parcel.
❓7. Is my payment information secure?
Absolutely. All payments are handled through Shopify’s secure checkout using SSL encryption and Stripe, a PCI-compliant payment processor. We never store your payment data.